{"status":404,"reasonKey":"com.atlassian.pocketknife.api.commons.error.AnError","branding":{"id":"2","key":"cs","name":"Customers","portalBaseUrl":"/servicedesk/customer/portal/2"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/12023d3d-6066-4c87-a71c-706342ac5d64/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiNWI5NDVhZC1kZDVjLTRiNGItYjQ1Zi01ZTljN2M0YWQwOGUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjEyMDIzZDNkLTYwNjYtNGM4Ny1hNzFjLTcwNjM0MmFjNWQ2NCI6WyJyZWFkIl19LCJleHAiOjE3NjMxMTAzOTIsIm5iZiI6MTc2MzEwOTc5Mn0.KFeVYoQel8X9BpLz_lrHaA-9EkcKT_zC848qD2FKAVk&client=b5b945ad-dd5c-4b4b-b45f-5e9c7c4ad08e&mode=fit","logoId":"12023d3d-6066-4c87-a71c-706342ac5d64","isLogoAvailable":true,"helpCenterTitle":"Welcome to Poq's Service Desk","sharedPortalName":"Poq Service Desk","userInitialAnnouncementHeader":"Important Notice: Scheduled AKS Upgrade - Week of 27-31","userInitialAnnouncementMessageWiki":"<p>We would like to inform you of a required Azure Kubernetes Service (AKS) upgrade that we will be performing across all Poq production clusters during the week of Monday 27 October to Friday 31 October 2025.</p>\n<p>What's Happening:<br> Microsoft has announced that AKS Kubernetes version 1.31 standard support will be deprecated on 1 November 2025. To ensure continued platform stability and support, we must upgrade all our production clusters in EU, US, and Australia before this date.</p>\n<p>Expected Impact:<br> We do not anticipate any downtime or service disruption during this upgrade. The process has been carefully planned to maintain full service availability throughout the upgrade window.</p>\n<p>Why is this happening now:<br> This upgrade is being scheduled ahead of the upcoming critical trading periods to ensure smooth operations. <br> Black Friday: 28 November<br> Cyber Monday: 1 December</p>\n<p>By completing this essential maintenance in October, we ensure your infrastructure remains fully supported and optimised for your peak trading season.</p>\n<p>Further Information:<br> For more details on Microsoft's AKS version support policy, please visit their website: <br> <a href=\"https://learn.microsoft.com/en-gb/azure/aks/supported-kubernetes-versions?tabs=azure-cli\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">https://learn.microsoft.com/en-gb/azure/aks/supported-kubernetes-versions?tabs=azure-cli</a></p>\n<p>If you have any questions or concerns about this upgrade, please don't hesitate to contact our support team.</p>","translations":{"en-GB":{"helpCenterTitle":"Welcome to Poq's Service Desk","sharedPortalName":"Poq Service Desk","announcementHeader":"Important Notice: Scheduled AKS Upgrade - Week of 27-31","announcementMessage":"We would like to inform you of a required Azure Kubernetes Service (AKS) upgrade that we will be performing across all Poq production clusters during the week of Monday 27 October to Friday 31 October 2025.\n\nWhat's Happening:\nMicrosoft has announced that AKS Kubernetes version 1.31 standard support will be deprecated on 1 November 2025. 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