{"xsrfToken":"7e665259a36c387b8bfa24000b879aedad8e476b_lout","branding":{"id":"2","key":"cs","name":"Customers","portalBaseUrl":"/servicedesk/customer/portal/2"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/12023d3d-6066-4c87-a71c-706342ac5d64/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiNWI5NDVhZC1kZDVjLTRiNGItYjQ1Zi01ZTljN2M0YWQwOGUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjEyMDIzZDNkLTYwNjYtNGM4Ny1hNzFjLTcwNjM0MmFjNWQ2NCI6WyJyZWFkIl19LCJleHAiOjE3MzU1ODA2NzksIm5iZiI6MTczNTU4MDA3OX0.RHS0Q4qCJ6VkEBXQDfsbs697M7f5-7HG7QAe6-235Qg&client=b5b945ad-dd5c-4b4b-b45f-5e9c7c4ad08e&mode=fit","logoId":"12023d3d-6066-4c87-a71c-706342ac5d64","isLogoAvailable":true,"helpCenterTitle":"Welcome to Poq's Service Desk","sharedPortalName":"Poq Service Desk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-GB":{"helpCenterTitle":"Welcome to Poq's Service Desk","sharedPortalName":"Poq Service Desk","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-GB","userLanguageTag":"en-GB","portalThemeColor":"#1b1857","helpCenterTitleColor":"#1b1857","bannerMediaApiUrl":"https://api.media.atlassian.com/file/f84e005f-6564-4a37-8a95-682cf1273d11/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiNWI5NDVhZC1kZDVjLTRiNGItYjQ1Zi01ZTljN2M0YWQwOGUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmY4NGUwMDVmLTY1NjQtNGEzNy04YTk1LTY4MmNmMTI3M2QxMSI6WyJyZWFkIl19LCJleHAiOjE3MzU1ODA2NzksIm5iZiI6MTczNTU4MDA3OX0.X04wRGtm-et6YtQ1d0Cwz_f_NBa3Z6ahKA1VUPv12XQ&client=b5b945ad-dd5c-4b4b-b45f-5e9c7c4ad08e&height=300&mode=fit","bannerMediaApiFileId":"f84e005f-6564-4a37-8a95-682cf1273d11","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"cs","projectId":14077,"serviceDeskId":2,"name":"Customers","description":"<p>You can raise a request with our Service Desk team for support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":true,"reqTypes":[{"id":"42","name":"Inform us of key dates for your business","descriptionHtml":"","callToAction":"Inform us of key dates for your business","introHtml":"<p>E.g. Upcoming promotions or scheduled downtime</p>","icon":15514,"iconUrl":"https://poqcommerce.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15514","groups":[6],"key":""},{"id":"32","name":"Raise a query with our Service Desk Team","descriptionHtml":"","callToAction":"Raise a query with our Service Desk Team","introHtml":"<p>E.g. Request access to a system</p>","icon":15500,"iconUrl":"https://poqcommerce.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15500","groups":[6],"key":""},{"id":"31","name":"Report a problem with your app","descriptionHtml":"<p>If you're unsure how we prioritise tickets please <a href=\"https://docs.poqcommerce.com/guides/support/ticket-prioritisation\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">click <b>here</b></a>.</p>","callToAction":"Report a problem with your app","introHtml":"","icon":15505,"iconUrl":"https://poqcommerce.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15505","groups":[6],"key":""},{"id":"37","name":"Request a feature for the product roadmap","descriptionHtml":"","callToAction":"Request a feature for the product roadmap","introHtml":"","icon":15545,"iconUrl":"https://poqcommerce.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15545","groups":[6],"key":""},{"id":"33","name":"Request services or a change to your app","descriptionHtml":"","callToAction":"Request services or a change to your app","introHtml":"<p>Chargeable development work via our Solutions team.</p>\n<p>Note: Up to 2 weeks waiting period for an exploratory session to be arranged.</p>","icon":15692,"iconUrl":"https://poqcommerce.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15692","groups":[6],"key":""}],"reqGroups":[{"id":6,"name":"General"}],"orderMapping":{"6":[31,32,42,33,37,40]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"b53267d0-731e-3d1c-9d6f-5365f5c02bd7","appLinkName":"System Confluence","appLinkUrl":"https://poqcommerce.atlassian.net/wiki","spaceKey":"CS1","spaceName":"Client Support","spaceUrl":"https://poqcommerce.atlassian.net/wiki/spaces/CS1","isServer":false},"labels":[],"projectKey":"CS","serviceDeskId":2,"kbLinkDomainURLs":["https://poqcommerce.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United Kingdom)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiNWI5NDVhZC1kZDVjLTRiNGItYjQ1Zi01ZTljN2M0YWQwOGUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xNDA3NyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3MzU1ODEyNzksIm5iZiI6MTczNTU4MDA3OX0.YJu8SNIu3Sg0TH1s-4-VGLV_CeM1xJW_TP8x181kSXk","targetCollection":"upload-project-14077","endpointUrl":"https://api.media.atlassian.com","clientId":"b5b945ad-dd5c-4b4b-b45f-5e9c7c4ad08e","tokenDurationInMins":20}},"reqCreate":{"id":32,"projectId":14077,"form":{"name":"Raise a query with our Service Desk Team","descriptionHtml":"","callToAction":"Raise a query with our Service Desk Team","intro":"<p>E.g. Request access to a system</p>","instructions":"","icon":15500,"iconUrl":"https://poqcommerce.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15500","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_11663","fieldConfigId":"15178","label":"Assignment group","description":"","descriptionHtml":"","required":true,"displayed":false,"presetValues":["11036"],"values":[{"value":"11036","label":"L1 support","selected":true,"children":[]},{"value":"11093","label":"L2 support","selected":false,"children":[]},{"value":"11037","label":"L2 support. Squad 1","selected":false,"children":[]},{"value":"11064","label":"L2 support. Squad 2","selected":false,"children":[]},{"value":"11065","label":"L2 support. Squad 3","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/32","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/32","calendarParams":{"firstDay":1,"date":"2024-12-30T17:34:39+0000","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"b53267d0-731e-3d1c-9d6f-5365f5c02bd7","appLinkName":"System Confluence","appLinkUrl":"https://poqcommerce.atlassian.net/wiki","spaceKey":"CS1","spaceName":"Client Support","spaceUrl":"https://poqcommerce.atlassian.net/wiki/spaces/CS1","isServer":false},"labels":["client","clients"],"projectKey":"CS","serviceDeskId":2,"kbLinkDomainURLs":["https://poqcommerce.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiNWI5NDVhZC1kZDVjLTRiNGItYjQ1Zi01ZTljN2M0YWQwOGUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xNDA3NyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3MzU1ODEyNzksIm5iZiI6MTczNTU4MDA3OX0.YJu8SNIu3Sg0TH1s-4-VGLV_CeM1xJW_TP8x181kSXk","targetCollection":"upload-project-14077","endpointUrl":"https://api.media.atlassian.com","clientId":"b5b945ad-dd5c-4b4b-b45f-5e9c7c4ad08e","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}